![]() We greatly value it and will be sure to pass it on to all involved.Įxceptional Experience with Wondershare Video Converter ![]() It helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. Seek your understanding based on our large investment of time and energy. In order to bring more cool and powerful features to our users, we are always doing our best to improve the product. We also included this information on the price page. For example, you can update software from version 12.1.X to 12.2.X for free, but the upgrade from the major version 12 to version 14 may require an extra fee. However, you might need to pay for major upgrades. ![]() With it, you own access to the software forever and have free minor updates within this version. Upon checking, we find that the license you purchased is a one-time payment for UniConverter version 12. In line with your concern about our license policy, kindly let me explain it in more detail as below. Wondershare values each customer's benefits and we care about the voice of each user. Thanks for your love of this software program iteself. Reply from Wondershare Updated Jun 5, 2023 Our senior support will investigate this matter further and then evaluate your refund request, and they will go back to you as earlier as possible. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 30 days. ![]() For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefit, and we'll do our best to help you out. I understand your feeling, and it would be very depressing when you find the output quality of the two DVDs is poor. It is really regretful to hear that you didn't have a good experience with our software, John. ![]()
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